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Ordering Online

Can I cancel an order once it has been placed?
You cannot cancel your submitted order through our website. Please call our customer service department at 1-847-357-0700. Have your order number ready to expedite your request. If you get our voicemail in the evening or on the weekend, please leave a message and will will get back to you as soon as possible. You can also e-mail your request to Customer Service at; include your Order Number and daytime telephone number.

Do I have to pay sales tax?
Orders shipping to within
Illinois will be charged 9% sales tax.
Canadian orders will be charged the appropriate provincial tax.

How do I check the status of my web order?
-The best way to check the status of your order is to call us at 847-357-0700. We will send you an email with your shipments tracking information, once your order leaves our warehouse. You can use that information to log on to USPS or UPS and track your order as it makes it's way to you address.

What do I do if I forget my password?
- Click on the My Account link in the upper right hand corner of the screen and click on the I Forgot My Password feature.

What payment methods do you accept?
- accepts:
Visa, Mastercard, Discover,
Debit cards with the Visa or Mastercard logo and Paypal
To pay with PayPal please contact our Customer Service department at 847-357-0700 or
International orders and Customers
-For International Orders, we prefer Paypal or wire transfer. Please call our Customer Service department at 847-357-0700 or email us at:
Sorry, we do not accept C.O.D. orders.

Exchanges and Returns

How can I return an item?
- To return and item please call customer service and they will give you a return authorization number to include with your package.

How do I exchange one product for another?
- Please call customer service at 1-847-357-0700. Customer service will give you a return authorization number and process the exchange.

What do I do if I receive a damaged package?
- Please call customer service as soon as possible after receipt of the damaged package. Our customer service department can be reached at 1-847-357-0700.


What shipping methods do you offer?
- We now offer Free Shipping on all orders over $35, on our website. Free Shipping is available in the United States, however in some cases, as stated, will only be available to the Continental United States. If you need specific shipping arrangements, for example UPS instead of USPS (Postal Service), please call us at 847-357-0700, additional charges may apply.

All of our MIG welders, except the MIG 130, need to be shipped by truck freight to a commercial address, a business or we can find a truck terminal in your area that you can pick your shipment up at. We are happy to ship these items to your home, however there will be an additional charge for residential deliveries and someone needs to be home to unload the items from the truck. Please call us at 847-357-0700 to discuss any shipping questions.

It is with deep regret that Puerto Rico does not qualify for Free Shipping.

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